SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chiquepeaks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chiquepeaks.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product as in the photo i was wrong i was in size
very pretty I ordered ba small next I'll order a meduim they keep sliding down my butt lol
The M suse is a bit tight for me and I feel them slipping down my waist, which I don’t like. Other than that, they are pretty ok.
Pants are nothing, but a little small.
Excellent, quality, delivery 18 days.
Ok
At a height of 168 cm, the weight of 62 kg i took m, but it would be better to l, too tight stretch the stitches. Squat slide off the loin. So when buying, consider that leggings do not stretch much. As for the store-he's good! Item sent without complaints and very fast!
The goods came very quickly and i am very satisfied with the goods
Good quality advise
The store is wonderful, the delivery is fast. the goods without flaws, no smell, everything is fine. Take a larger size if there is a high physical activity, for constancy, too, i think it is better to take a larger size, i myself personally wear s took m. The fabric is soft, elastic, without threads sticking out. The seams are neat.
The goods are good, the seams are all even.
Super quick, super quality. The legging fabric is not thin. Love it, thank you.
Great service great product
Beautiful goods
I recommend the product, good workmanship, convenient, fast delivery.
Thanks to the store, i'm happy!
The size fits perfectly. Great product and really cheap. I ordered another product just before on this site and I haven't received it yet so fast delivery account he's from China.
Good, but turned out to be too small, do not stretch well, it will come to lose weight.
I would put even 10 stars, very high quality and beautiful. definitely recommend. waist 85, hips 102, height 1.73 size xl came up perfectly. thanks.
Product as described and very fast Delivery. Super!
Super nice and they look great. Take a size more than usual. Very good quality
Very good size and fits the picture! Purchased on February 21 received on March 8
Size,ok.Guality/price it is ok.
For the price they are ok do not transparent! I'm 1,65 and 60 kg and size m is good for me.
Size grid corresponds, delivery a little more than a month, all the way tracked, odorless, description corresponds. i recommend)