| Size(cm) | 4 | 4.5 | 5 | 5.5 | 6 | 6.6 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 12 |
| Heel to Toe | 22.2 | 22.5 | 22.8 | 23.1 | 23.5 | 23.8 | 24.1 | 24.5 | 24.8 | 25.1 | 25.4 | 25.7 | 26 | 26.7 | 27 | 27 |
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The boots are just like in the photos!! Genuine!!! Very good material. The shipping was fast as well. Thank you very much!
At 25,5 cm took the size 10. i think the size 9 would also fit, because there is still a little space, but i'll buy a thick insole and it will be chic. Thanks to the store, the quality is excellent!
Boots are excellent, the size range corresponds
Boots i order not for the first time, came to st. petersburg for 2 weeks, but this time the boots very seam is very stitched and pulls the leg because of this it is even harder to wear, let's see how it will be in the sock, and so everything is perfect as always. Seller thanks!!
Perfect
Beautiful. Quality-price approx. Size in size. 24.5 so is 24.5 :). 25 days before minsk
Initially ordered 12 size per leg 26 cm, turned out to be very large, re-ordered 11 size, now perfectly fit. Only the daughter in them terrible calluses rubbed
Boots are amazing, i love them, my size is 24 cm and i fit perfect the size is perfect no t regret, thank you store i will buy again.
Quality is good. The size was too big (chose by the size grid to the product)
Beautiful boots, the color is noble, nice material, the heel is not felt. Of the minuses-i think the leg in them does not breathe at all. And the smell, of course, is terrible, i hope to fade. The line is slightly inaccurately sewn from above, did not immediately notice it.
Boots are cool. There's a slight smell. At its 40 took 11. A little more, but from the side is not visible. But the legs do not breathe in them, sweat quickly, maybe on the street and the norms will be. Let's see. The store put the elastic band as a gift. I recommend to buy. Can order in a different color.
Very good boots! ordered 35 size and did not lose (very worried, because the first time i order shoes on ali). quality is super!
I ordered my daughter on a leg 26,0-26,5 cm, the largest size 12 and very in vain, it was necessary 10, well, maybe 11, very large, the leg hangs, there are no complaints about the quality, the heel is very comfortable, although this is the first shoes on the heel of the daughter)