SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chiquepeaks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chiquepeaks.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping 2 months
The rings came, just on the finger, the delivery is long 61 days. Having discussed the situation with the store, i extended the protection, for this respect! The seller is good, i recommend! P.s. To use the mouse is convenient, does not interfere with the finger, does not constrain movement. Does not press, the ring is very light. Beautiful!
All is well, only shipping almost 2 months
The ring did not come, but the money was returned
To azerbaijan the parcel was 56 days!!!! Shop super, store Handsome, kind and sociable!!!!! I advise everyone this store and seller, I will order more in this store!!!!!!!!! Thank you very much, health, Happiness and good business!!!!!! Sincerely, oleg!!!!!!!!!!!!!!!!!!!!!!!!!
Excellent ring, beautiful)
Grazus ziedelis, gautas per 55 dienas.
its cool n in gud condition
Hermoso
Goodyear
Money returned
it's good but a bit small for me
Ring super!!! Photo this time i do not spread, because. I order the 3rd time, everything is fine! The coating does not erase sooo long, about 5-6 months.
Item came in a good shape product is very good.I recommend the store though I'm buying for the second time.Thank you.
The ring is thin, the size corresponds. the store is reliable.
Great product
Super very fast shipping
Did not come, but the money was returned
I order a second time. First time gold ordered (on nameless) This time i ordered a black ring, size 6 But came for some reason 5, but i was not upset and put on a little finger.
Surprised that the ring is of such quality. Test for strength (washing and so on) successfully passed. Take it! For such a price-a find. Looks, by the way, as in the picture, very beautiful)
Rings look at all 100, i advise
A little small but seems good quality
A good ring, from the present not to distinguish. Took 6 size corresponds to our 16.5, came perfectly. The only thing took a very long time. In the photo, the ring is next to the gold.
Perfect
It's nice!