SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chiquepeaks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chiquepeaks.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, excellent quality. Can buy without fear.
fit nice
Git the shirt. It is good made and feels good. Maby order only one size larger than chinese numbers. and the ''gold'' colour on the picture is brown in real. Giod producr anyway.
Very nice shirt. Fast shipping. Thank you.
Parfaite !!
Cool shirt
Product arrived in good condition. The fabric looks good. I measure 1.76 m for 80 kg, I took the size L but it's a little big, I would take M next time.
pretty solid shirt nice fit and pretty nice fabric
Compatible with description
I'm too big but i got good quality
Not guessed with the size, at 48 better m. quality is good
good
Very large cut for slim fit
Sleeve is a bit long
OK, good product served perfectly, synthetic fabric
Very good. Recommend to everyone. Auditioned, was great size, but expected so. Now know which is the right size to order.
The goods came quickly to the altai territory, the size approached perfectly, only that smells like a shirt as something impregnated.
Extremely safisteito. Quality very good. Above expectations.
The delivery was extremely fast, it's the fastest purchase I've ever received from China! The textile quality is good. The finishes are good. Buttons, seams, buttonholes... everything is fine. Thank you very much!
If it's pretty. the only thing the fabric is easily wrinkled
Nice fabrik. I order at 3/5 and i received it at 20/5. Thanks!!!
Shirt quality, size xl turned out to be great to me, my parameters height 183 cm, weight 89 kg, shoulders 47 cm, chest volume 107 cm
Received exactly what bought. Great quality and consistent with the picture. THE store is congratulations!
Super fast delivery! High quality! Very satisfied!
Good quality, but XL size is too large and too wide. Described weight is not accurate. Size is very similar to europe units though.