SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chiquepeaks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chiquepeaks.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 24.07.2019 to moscow. The courier delivered to the door on 27.07.2019. Packing is not broken. Appearance is excellent. The quality is excellent. Thank you and recommend the store :-)
Very fast delivery
Very good quality is what was asked. Thank you very much for the nice gift detail. size xl is like size l for a person of 1.82 and 80 kg weight ideal is xxl. So you have an idea when you buy the most perfect thank you.
Super suit! For cardio training the most it!
Identical to the description, i arrive in peru in 20 days.
Price quality matches. Thank you for the gift!
Delivery 7 days by courier to the door, from the moment of payment. Moscow. 192 cm/78 kg-ideally sat size l. Except for sleeves (after elbows), there is slightly more freely. At the same time, everywhere everything as it should be-tight. Although, maybe, in my opinion, the manufacturer -- the hands of the dystrofik: d I would recommend the manufacturer to increase the length of the "shirts" from below, as they do in professional clothes, for example, nike pro. The fact is that mike sits well while you stand, or sit. And if you pull it up, it will open part of the abdomen. + 5-7 cm fabric would make the goods more perfect. Some protruding threads-did not spoil the impression in general. Very decent quality and the product itself. We will order more! Good luck and thank you!
very nice quality
Great quality product. Super fast.
Ótimo produto!!
Good product
Thank you very much for the gift, very exact
It came quickly (ordered another product long before that, which still did not arrive), but the size l for me was a bit too big (my height: 170; weight: 60-65). The shirt has threads on the right sleeve, i'll just cut it. As a gift, still put a phone case, attached to the hand. I do not need this, i do not trust the velcro fastening, i'm afraid to drop the phone and break it. :: D
Quality is good! I recommend!
Shorter than expected
A little tight, but the material is quite good.
Everything quickly , precisely , without any problems. Very good contact . I would definitely recommend the store.
EXCELLENT PRODUCT, arrived very fast and all similar description and photo congratulations to store
Very fast delivery! Good quality! Thankyou
Shop show. Super communicative and extremely professional. Will always recommend this Shop for my friends and will buy again. Moreover, the product is quality and fine workmanship. Super happy. Thank You shop staff.
Very good product.
The quality of the fabric is good, the threads do not stick out, thin and pleasant to the touch. In european firms-i wear the size m-here i took l. thanks to the store for the gift-a phone case for running))
Quality is good! it came quickly! Thank you very much to the store!!!
Ok
Received the parcel, waited for a month, all whole , The quality is good, the gift was put on my height 1,94 weight 95 short sleeves, leggings norms ..