SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chiquepeaks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chiquepeaks.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is of very good quality, it was late for other reasons the store. Seller recommended.
Very good sound
All perfect and very good sound, recommended
Very fast shipping! Took for a gift not yet opened. The store did send sooo quickly! We will advise this seller to friends)
Delivery fast!!! 2 weeks! Tracked! Seller handsome!
All super class play loud
Small, did not check yet, cool chained) 9 days before Arkhangelsk region came)))) thank you
Very long waited!
Everything is fine, quickly got
Kalonka what you need, the sound is loud, clean, you can immediately see the factory quality.
Price contrast so terrific Size is Adam'm
cool! sounds great
I have in use for a long time the originals jbl charge 3, xtreme, flip4 and tronsmart t6. Mostly i use charge 3, and the rest on the situation. This column i purchased as a product that is not so sorry to spoil. Often i ride on rollers and can not avoid periodic falls, from which the column can suffer. Her money, according to my feelings, she plays (took for 1800). But if you need portable speakers with good quality and volume, it is better to pay 1000 rubles and buy t6. Here the sound is flat, which is noticeable in the room. Basses are, but clamped, although much better than the fakes on the same jbl. The average is so much that in some compositions the voice is louder than the music, compared to other speakers i have. Akb holds about 6 hours at 70-100% volume. Sd card did not check. Connection with iphone 8 is stable, there are no interruptions. Lost in the torrential rain for several hours, poured with water flows-there were no problems. Delivery 4 days to moscow from the warehouse of the russian federation.
C and D
as discribed
best and FASTEST delivery
Came to minsk for 3 weeks. Very loud for its size and cost. The body is made soundly, it's nice to hold in hands. I recommend the store and the goods.
Expected worse. Quite loud and normal column. Use with equalizer to adjust the frequency. Came in for 10 days. Perfectly packed.
good package, speaker good condition n nice sound
Great quality and super fast, like.
The column is super, the child is delighted, very loud and bass
Class column, plays very well, despite the small rosemary. It came very quickly.
Very good sound quality and link to tfn and laptop
Fast shipping and the speaker looks ok and sounds ok after one day. How long will the battery last, will see...
The goods came very quickly. Whole. Looks great. I haven't checked in yet. The store is trustworthy.