SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chiquepeaks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chiquepeaks.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Speaker seems solidly made, game surprisingly well and loudly as for such money. Recommend.
Zboží došlo for místo určení , děkuji. Karel Beránek
A little heavy but so the sound is nice if we do not push it too deep
The bell is super, it looks cool, the assembly is quality.
Nice column. Sound level. Came charged half.
Good for the price.
Continue having to look at will know but nicer
Sound quality satisfactory for the price. Small box and without "subwoofer", but apparently there is the model plus, that should introduce improvements.
The goods looks more than in fact on the photo, see the sizes when ordering, in fact, sounds good, in general, I'm happy with the purchase, I recommend.
No problem I arrive in less than a month
L item arrived after about 4 months ordered é l 11 November are very disappointed
Excellent column for such money, plays loud enough. Delivery 4 days.
The column is excellent. Shrombone at height for such a column and such a price. I can not say about the charge. And so everything is super. Delivery less than 10 days from Russia.
It has some background whitenoise when I connect it to the PC, not too loud though. In general the speaker is nice, it is very lound with good basses.
Corresponds to the description. Packed very well. Came quickly to Ukraine
Excellent column, sound thank you!!!
Amazing product, sounds great for your price and size, hope the battery holds up pretty, we still have to try thoroughly, I'll go back to shopping because I thought aver ordered the plus and I got the normal one.
Box Top
Fastest shipping I’ve ever saw here.. 2 weeks China 2 israel
Super column! Packed perfectly. Beautiful. Loud. Durable. Bought microcd. The child is happy. Now we have music everywhere. The sound pleased even professional sound cutting, which said that the sound is worthy for its size. Delivery of days to Kiev. In general, I recommend.
The noise column, not expected the sound is clean and loud, reached in 6 days
Beautiful and excellent sound, thank you!
Very good small speaker that responds effectively. Nice sound balance. Thinking again, I would probably have taken a 20W.
Ok
Column quality. Nothing luftitis does not creak. The buttons are pressed. During transportation, the box did not crumple, you can at least just as a gift :). Loud if you are near her. Plays quite qualitatively. There are even attempts to play bass.