SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chiquepeaks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chiquepeaks.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product, very fast :)), but our CZECH POST is totally shit post office, they throw that package infront my house (it could somebody steal it), but it survive :(
Everything came in a neat package. No camera test, but the screen works, whole and clean.
Good~!!!
Wow topchik, i like, the most jugetic
finaly it arrived after a problem with my first order. But at the end a OK. thx
I put in advance 5 stars until i checked. It was exactly a month
All right! In 15 days in spain!
I'm happy. Fast delivery to kazakhstan Aktau. Checked everything works
conforme
Helmet worker, ordered from russia, brought the courier for 3 days after payment. Picture is good
Sending long, but all received. Thank you.
I ordered two pairs of these goggles. The first pair arrived without a hitch. Unfortunately, this pair arrived without the UK power adapter plug. It's not the end of the world. I'm sure it'll be resolved.
great.. fastest shipping that i ever had on ali express. it eas sent from U.S. tho. so that maybe why.. but great service. i would buy again.
Not received, returned money
The helmet is good, only the flash drive for recording needs to be selected, i only normally have a sony-chs-40mb/s, with some helmet constantly turns off
Need to try update comment
Came quick, had to pay 30 euro taxes though. Product is good and works fine.
Great product good store
Very decent store!!
All perfect, comes with the antennas, a rca to av adapter, a cable to use a 3 s lipo, a cloth to clean the lens and charger. Eye that the charger cable comes with american plug and you will need an adapter or buy a cable with european plug.
Very nice and fast shipping.
about 20 euro tax to austria but the goggles are absolutely worth it!
Packaging has become worse! Just a package. The box came mint-torn. And so all the norms, this is probably the fifth video shoot)
Goodyear
Great helmet. With vision 1 fits perfectly on focusing