SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chiquepeaks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chiquepeaks.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Solaris got pretty good. It turned out moderately thick moderately soft tactile pleasant steering wheel.
Everything is perfect
Excellent cover, i will order for the second car.
all ok, but needle broken during installation xD
Great
The goods are good, but the threads red came with black
Before surgut came in a month. Fully corresponds to the description. On the grant of the village norms. I recommend.
The package came quickly to belgorod. Quality standards. The steering wheel looks very good. About the service life i will write later
Fit for RAV4 2002
Covers are excellent. This is the fifth order. Took on: cuddy, cherry, yaris and impreza. Excellent fit, now took on the transporter-without complaints.
Second time i buy. It's very good.
Kemerovo region. 33 days.
Everything is clear, in an hour pulled
Came quickly goods excellent
Good braid.
To the tataria 25 days from the moment of order. Packed perfectly. In the set, a cover, a thread with a needle, an instruction.
The goods a month and a half hung somewhere. Just got it. Miracle delivery
The goods are good. Last time the store sent out with tracking the parcel. Saved this time.
I advise everyone, the packaging looks expensive, the material is really leather, very high quality. Photos i will apply as the steering wheel will be ready
Got pretty fast. Thanks to the store. For the second time i order. I bought it for a gift.
Cool thing for such money)))
Ochen bistro came tavar malesibo
Great braid. Sheel for the first time, the time turned out 1.5 hours, the result-for the first time will go. Much nicer became the steering wheel to hold. Thread left about a meter.
As always, everything is at the highest level, the quality is excellent, i recommend the store
Received, and went for a long time, as a whole satisfied