SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chiquepeaks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chiquepeaks.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful and the colour is really nice but was a bit small. My husband usually wears a 16/5 and I bought XXL. Next time I will buy XXXL. I am so happy I bought one XXL and one XXXL to see the fitting. now that I know the correct size, I will be putting in an order for the different colours.
To moscow about a month. On the size of 50 took 4xl, just! Ordered 3xl, but then in the message asked the store to send 4xl.
The size corresponds, fitted. The quality of fabric and sewing is high. Received very quickly, for 2 weeks. Contacted the store clarified its measurements, the seller advised the size of m. I liked everything very much. Thank you!!!
18.06 ordered, 21.07 received. I order not for the first time from this store. Quality is good. I recommend
excellent
Excellent quality. Much better than described!
Absolutely wonderful shirt. It's good for warm weather. Great presentation, came with a little present, which was a nice surprise, and the quality is excellent. Highly recommended.
The product corresponds to the description. Shirt of excellent quality. Large size. I recommend!
As described; good fit
Nice synthetics. On the size of the bolshevat. She took her son, he is thin. On a more dense physique is suitable.
There is not a big smell, but in general the shirt is excellent!
Very fast shipping less than a month, very friendly store, well packaged, very pretty shirt, how is described, very good material, very happy with my purchase.
182 height, 94 weight, sat perfectly. Quality by feeling-average, let's see how to wear. The photo looks better than on me :) but for everyday shirt-will come down, the price, as they say, will level .... To peter 3 weeks.
Very quickly came! Thank you store
A good and pleasant body shirt for height 170 is normal, plus a gift.
very nice. <3. I recommend.
Fast shipping. Standard packaging, in plastic bag and well folded. The shirt is good quality, soft fabric, good seams. Nice fit, could be a bit loose but it depends on each ones preferences. I am 175cm, 85Kg. loved it! Totally recommend!
s
Before that i ordered a shirt, the quality was better. But this one is also good
Wonderful shirt
Good shirts. Thank you.
Couldn't be neater. Will buy many more. I bought 3 in a row as a gamble, but it paid off. Really beautiful shirts. The only thing I still do not know is how to properly wash it. No instructions provided on the shirts. Besides the that, it's great for the price
All OK
Fast shipping. Arrived in 19 days to Santiago, Chile. Just as the picture. Very soft and good quality. Good finishing. Good fitting, not slim fit, a bit loose. It all depends on your taste. I am 175cm, 85Kg. I will buy more. Recomended!
Good