SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chiquepeaks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chiquepeaks.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
12 days to israel?? 5 stars for very fast delivery!! Took on the remote for spark, ideally got up and snapped, the buttons do not cover Ipad mini heavy, but holds
Sturdy, with a lace. Delivery is fast. Thank you!
The order received on time, all as in the picture without deception. Now about the quality of the goods: it would be silly to expect for this money something of quality-the material is cheap, smelling plastic. But, attached well to the mavic 2 pro remote, the tablet clamps firmly. See how much проживет.
Excellent service, meet the offer in less than expected time
You can’t use the 5direction button in the right direction and also it can not hold an ipad air 1 9,7” because it is heavy for this holder!!
Good quality product.
Everything is fine. Long chose a stand for iphone 6 s plus. With this one did not lose. Good quality plastic. The phone holds. Most importantly-does not cover the joystick at the display, which almost all other supports have. I recommend.
As description OK!
Good product recommend.
Convenient accessory. I recommend the store)) like many wrote that the frame is very close to the 5d joystick and to the pause button, but it is easy to modify yourself)))
Very fast and works perfectly
Came quickly. The clip is strong and high quality.
Really nice product according to the price was shipped the same day reached my hand in 15 days Thanks
Everything ok, though it is nec it is ario to touch the part of the buttons
Très bien
Good product, well finished, no complaints fits well to the remote control Received a little early
good item!
cool gadget
I advise! Thank you store!
Fastening from the side of the console closes the heat sink, on the console itself does not give the button a free move, You have to modify the design yourself, and so it seems to go if you carefully use,
The store is super! Well done, the order was sent very quickly. The holder is good and quality, thanks. I advise the seller he is a milkman.
The product corresponds to the description. Delivery in the specified time.
A++
very good ~~
Clip on the remote a little hinders the buttons of pause and the four-axis button, you need to cut the frame of the clip, a little skewed about the knee, it's trifles, it's inconvenient to fix the tablet itself, and so norms!