SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chiquepeaks (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chiquepeaks.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pas de problemes
nice jacket
Beautiful, it is a very well-made jacket, high quality, striking, by its is tilo, it also opens beautifully The preparation and shipping, it was magnificent, everything arrived in perfect condition Thank you
Order prishol quickly. Packing is normal. Whole.
Excellent
This jacket is perfect. In Polish size I have M; the choose was hard, because the store suggest me XXL, other customers only L... So I decide XL and it fit very well;) I'm so excited about this jacket because color and material looks great. The seller was very kind and sent to me very quickly (1,5week to Poland)
3xl corresponds to xl in French size
Inspection good fast delivery. It's not for winter
Great t-shirts! I buy the second time! Delivery is fast. The store is very responsible. I recommend.
The goods are received. everything is wonderful! Thank you for your cooperation.
The jacket is cool. Came quickly. Quality is very good. Only with the size did not please. I ordered again for two sizes more and i'll give this son. He sold handsome. I recommend to everyone.
The goods came for 17 days in naberezhnye chelny. The store is sociable. 182 cm, 90 kg took 6xl and did not lose, akurat for me. Threads do not stick out, do not smell. A little different style-not as in the picture. On the right is a fake pocket. In general, the goods are satisfied. I liked the jacket.
Great t-shirt! Very high quality jersey, stretch. Thank you! I recommend both the product and the store!
wow wow wow wow
It looks good quality, the. size problem, i usually wear a size l and i ordered an xl just in case and it's small. i'll take it for a gift.. Otherwise all right.
Excellent jacket, in size, came quickly.
A love this jacket
The jacket is not bad, but came without patches. Sad ((( 6xl at 56 is not enough-well, it probably not to the store. I do not watch the table
Sleeves a little short, otherwise great product, exactly as described
Ordered 6x as it is sewn on me and in the shoulders and sleeves the material is quality and sewn without fags the length is also good growth 182 cm weight 105 kg
Nice Jacket. In the USA I wear size XL. I ordered size 5XL and it fits perfectly.
Overall great material and great product. However, the size I ordered was a bit bigger than I wanted from the stores instincts/recommendations based on my measurements I gave. Also I thought this would be a little lighter jacket, but it is still a not too thick nor thin material but since it is cotton material it is a bit like warmer material, yet not too warm. Good for spring and fall from what I first felt with the product.
Shipping 15 days. But the color of the shirt is different and the pattern is not black, but gray.
Quality jacket. Pleased with fast delivery, an abundance of pockets and no smell. For my height and weight take a smaller size. A little big
Excellent, i recommend this article and the most fascinating thing is that i arrive earlier than noted